Contact Center as a Service Solutions

Accelerate your business with RevClouds CCaaS Solutions.  Receive an instant quote from one of our authorized agents.

  • Instant Quote 

  • Low Rate Protection

  • Global Service Providers

Contact Center as a Service Solutions

Accelerate your business with RevClouds CCaaS Solutions.  Receive an instant quote from one of our authorized agents.

  • Instant Quote 

  • Low Rate Protection

  • Global Service Providers

Contact Center as a Service Solutions 

Accelerate your business with RevClouds CCaaS Solutions.  Receive an instant quote from one of our authorized agents.

  • Instant Quote 

  • Low Rate Protection

  • Global Service Providers

Contact Center as a Service Providers

 

Great Customer Service is Key to a Successful Business. Customers want to know they’re important to your business

Whether you own a service business, a retailer, an eCommerce business, or a manufacturer of flashlights, we all need to have concerns about customer service, meeting customer expectations, and increasing customer engagement.  Set up a strong business infrastructure and let RevClouds premium Contact Center as a Service Providers compete for your business.

Rev Cloud’s understands this is no minor task. Customers want to know that they’re important and when they have a problem,  or a question, need to track a shipment, or ask what’s on the menu, they want and deserve to get a prompt and thoughtful answer. In fact, their feedback helps us improve our products, services, and deliverables. And the culture of your business should promote a focus centered on “the Customer is #1”.

The days of huge, sophisticated call centers as the only solution for customer service and engagement are in the past. Today, we call them Contact Centers and they can be any size you need them to be.

You have the flexibility to schedule employees at different times, days, and locations to share customer service responsibility. In fact, small contact center solutions are the fastest-growing segment in the call center industry. Multi-locations physician practices, manufacturers, distributors, grocery stores, pharmacies… are deploying contact centers from some of the world’s top Contact Center as a Service Providers.

The easier it is for a customer to contact you, get an answer, or solve a problem, the more likely they are to continue to do business with you. If they’re unhappy, empower your employees to turn it around. Positive word of mouth and social media can quickly extend your brand promise of excellent customer service.

So what is a Contact Center as a Service (CCaaS)?

Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS provided by RevClouds service providers, connectivity to other cloud-based applications may be easier, payment is  a monthly subscription, and there is a stronger focus on service capabilities.

  • Functions and abilities that organizations consider when reviewing their contact center requirements include:
  • Automatic call distribution (ACD) and interactive voice response (IVR). 
  • Universal routing and queuing of voice and internet channels
  • Chatbot capability to support self-service and assisted-service interactions and transactions. 
  • Proactive contact, including outbound dialing and SMS, push texts and email notifications.
  • Access to customer data through CRM’s or Project Management systems
  • Support for virtual operations, remote agents and subject experts.
  • Total control over customer relationship tracking, management applications, and operational support applications
  • Skills based routing to streamline the process of a customer reaching the right agent directly and putting a smile on your customers face

Contact Centers need to know about compliance requirements

Like all business, real-life experience with hackers, scammers, and security breaches involving the theft of personal information, and sensitive data related to credit cards, bank accounts and passwords has become a. major threat to our security and privacy. The level of risk to consumers has prompted national and international governments as well as federal organizations and states to issue compliance requirements for contact centers to protect all of us, personally, professionally, and financially.

There are four Federal organizations that have developed compliance guidelines and monitor adherence to those guidelines. Most states also have specific guidelines giving consumers the right to opt-out of call recordings. State regulations vary and would apply to the state or state the Contact Center operates from.

  • PCI DSS ( Payment Card Industry Data Security Standard)
  • Fair Debt Collection Practices Act (FDCPA)
  • HIPAA
  • Telephone Consumer Protection Act (TCPA)

The good news is our RevClouds Contact Center as a Service providers is well versed in the regulations and can assist you in getting copies of the compliance requirements and direct you to specialized companies that will provide training and audit services.

How do you know if you need a contact center?

Working with RevClouds expert service providers will simplify the evaluation process. While there are a lot of CCaaS solutions in the market, they don’t all provide the same services, and some may charge fees for systems integration to CRM’s and tracking platforms. If you have departments taking daily calls for any of the functions listed below, talk to a RevClouds service provider.

  • Sales
  • Technical Support
  • Customer Service
  • Returns
  • Billing
  • Collections
  • Customer Feedback

Remember, customer’s want to talk to you on their own terms, when they want, how they want, and they expect the same service and answers regardless of the communications method.

Now is the time to take control of the customer service process -contact us today, RevClouds service providers will start the process right away!

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North America    Europe    Asia    South America    Africa

GLOBAL REACH & CONNECTIVITY

North America    Europe    Asia    South America    Africa